Important noticeThis page is a professional website template adapted for TopTong Labs. It is not legal advice and should be reviewed by qualified counsel before publishing.

Scope of Remote Consultation

TopTong Labs may communicate with customers through WhatsApp, email, website forms, or other remote channels to provide product information, document availability, shipping possibilities, and order-follow-up support.

TopTong does not provide professional regulated claim, regulated claim, regulated instruction services, use instruction instructions, or emergency healthcare services. Any professional, clinical, or regulated claim-related decision must be made with a qualified professional in the customer’s location.

No Emergency Service

Our remote communication channels are not designed for urgent or emergency situations. If you believe you are experiencing a professional emergency, contact local emergency services or go to the nearest emergency facility immediately.

Customer Responsibilities

  • Provide accurate product inquiry details, destination country, and document requirements.
  • Confirm whether requested products may be lawfully purchased, imported, handled, stored, or used in your location.
  • Consult qualified professionals where professional, clinical, research, or regulatory judgment is required.
  • Do not rely on website or WhatsApp communication as professional advice.

Limitations of Remote Communication

Remote communication may involve delays, incomplete information, translation differences, technical interruptions, or errors in message transmission. Customers should independently review all product, document, shipping, and legal requirements before making decisions.

Document Requests

Customers may request available batch information, COA-related documentation, HPLC/MS report support, packaging details, and tracking information. Availability depends on product type, lot status, and supply conditions.