Information We Collect
We may collect information you provide directly, including name, contact details, WhatsApp number, email address, destination country, product inquiry details, order communication, payment confirmation details, shipping information, and documents or images you choose to send.
How We Use Information
- Respond to product inquiries and customer service requests.
- Prepare quotes, product information, documentation support, and shipping options.
- Arrange order follow-up, package communication, and tracking support.
- Improve website content, customer support, fraud prevention, and internal operations.
- Comply with applicable legal, tax, customs, and safety requirements.
How We Share Information
We may share necessary information with service providers involved in communication, payment confirmation, packaging, logistics, customs handling, website hosting, analytics, fraud prevention, and customer support. We do not sell customer personal information.
Text messaging opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect information. No online transmission or storage method is completely secure. We retain information only as needed for business, legal, tax, dispute-resolution, fraud-prevention, and compliance purposes.
Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, limitation, objection, or a copy of your personal information. You may also request that we stop promotional communication where applicable.
Cookies and Analytics
Our website may use cookies, pixels, analytics, or similar technologies to understand traffic, improve user experience, remember preferences, and support marketing measurement. You may manage cookie settings through your browser.
International Transfers
Because customer inquiries may come from different countries, information may be processed or stored in locations outside your country. By using the website or contacting us, you understand that cross-border processing may occur where lawful.
Privacy Contact
For privacy questions or requests, contact us through WhatsApp or email at [email protected].